All King-Devick applications can have their password reset by navigating to http://my.kingdevick.com/reset/index. Once there, select the category of your product from the drop-down, and then the product itself. Finally enter your e-mail and select Reset Password.
Once you click Reset Password, you will be taken to this confirmation screen indicating that a reset e-mail will be sent if the entered username is valid, and a message indicating all devices signed in with that user MUST be signed out BEFORE resetting the password.DO NOT neglect this, as leaving a mobile device logged in with the old password will result in that device no longer being able to sync. The only way to resolve this is to contact King-Devick Support and there is a possibility for data loss as a result.
If the username is valid, an e-mail will be sent to the recovery e-mail for that account. Inside of the e-mail there will be a link that is valid for 3 hours (highlighted in red below ) that will take you to enter the new password.
If the link has expired by the time you have a chance to complete the reset, you will be given an option to generate a new password reset automatically.
After following the link you will be provided with a screen to enter the new password. K-D passwords must adhere to the following rules:
- At least one letter
- At least one capital letter
- At least one number
- Be at least eight characters in length