General Troubleshooting

Last Updated: April 15, 2019
  1. Go to the home screen and press and hold the app icon until all of the icons pop and start to shake. They should all now have a small X next to them. Tap the X.
  2. iPad Screen

  3. You will be prompted to confirm that you would like to delete the app. Hit "Delete" and the app will be removed. Confirm your device is online and go to the App Store on your device.
  4. iPad Screen

  5. Search "King Devick" followed by your app's name and the app will be listed as "King-Devick Test w Mayo Clinic". Click the cloud Icon to install (install time may vary depending on network speed). The app should open once its finished and prompt you to login.
  6. App store search